Frequently asked questions
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What is Aarogyaa Bharat?
Aarogyaa bharat is an online store specializing in medical equipment, including analytical nebulizers, oxygen concentrators, adult diapers, ventilators, hospital beds, masks, and more. We also provide rental options for selected products.
Does Aarogya Bhart offer rental services?
Yes, some of our products, such as hospital beds, oxygen concentrators, and ventilators, are available for rent. Please check the product details for rental availability.
Who can use the medical equipment you sell?
Our products are suitable for individuals, hospitals, clinics, and home care settings. If you have specific needs, feel free to contact our support team for advice.
How do I place an order?
Browse our website, select your desired product, add it to the cart, and proceed to checkout. You will receive confirmation once your order is placed successfully.
What payment methods do you accept?
We accept credit cards, debit cards, UPI, net banking, and cash on delivery (COD) in select areas.
Can I cancel or modify my order?
Yes, orders can be modified or cancelled before they are shipped. Contact our customer support team immediately to process your request.
Do you deliver to all locations in India?
Yes, we deliver across India. However, delivery times and availability may vary based on your location.
How long does delivery take?
Delivery typically takes 2-7 business days, depending on your location and product availability.
Is there a shipping charge?
Shipping is free for orders above a certain value. For smaller orders, nominal charges may apply, which will be displayed at checkout.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to monitor your delivery status.
What is your return policy?
We accept returns for damaged or defective products within 7 days of delivery. Please refer to our return policy page for details.
How do I request a refund?
To initiate a refund, contact our customer service team with your order details. Refunds are processed within 5-7 business days after the return is approved.
What if the product is damaged during delivery?
If your product is damaged, please contact us within 24 hours of receiving it. We will arrange a replacement or refund.
Do you provide installation services?
Yes, for equipment like hospital beds and ventilators, we offer installation services. Details will be provided at the time of purchase.
Can I get a demo of the product before purchasing?
For selected products, demos can be arranged. Contact our customer service team for assistance.
Do your products come with a warranty?
Yes, all products come with a manufacturer’s warranty. Warranty details are mentioned in the product description.
How can I contact customer support?
You can reach us via: Email: Help@aarogyaabharat.com Phone: +91 9921407039 Live chat on our website.
Can I visit your store physically?
Currently, we operate online only. All orders and queries can be handled through our website.
How do you ensure product quality?
We source our products directly from trusted manufacturers and conduct thorough quality checks before dispatching them.
Do you provide after-sales support?
Yes, we provide guidance and support for using our products. Contact our team for any assistance.
Is Aarogyaa Bharat available for emergencies?
Yes, we have a dedicated 24/7 emergency support team to assist you with urgent medical equipment needs. Your health and well-being are our top priority.
How do I contact your emergency support team?
You can reach our emergency support team via: Hotline: +91 9921407039 Email: help@aarogyaabharat.com WhatsApp chat: Available on our website 24/7.
What services are available during emergencies?
Our team can assist with: Immediate product inquiries. Urgent rental arrangements for equipment like oxygen concentrators, ventilators, and hospital beds. Quick guidance on product usage and setup.
Can you deliver medical equipment on the same day in emergencies?
Yes, for emergency cases, we offer same-day delivery in select cities. Contact our emergency support team to check availability.
Do you provide on-call medical advice during emergencies?
While we do not offer medical advice, we can guide you in selecting the right equipment and connect you with relevant medical professionals if needed.
